Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to hi@noirpyjama.co.uk.
Need Help?
If we aren’t available, drop us an email, and we will get back to you within 12-24 hours!
Frequently Asked Questions
Order & shipping emails
We will send two emails after you place your order:
- Order confirmation email — sent immediately after you place your order.
- Shipping confirmation email — sent once your package has been shipped, including your tracking number.
If you did not receive your order confirmation email, please check your spam or junk folder first.
If you used your phone number instead of an email at checkout, you will not receive a confirmation email.
Please contact our customer support team with the email address you’d like to associate with your order, so we can send you the shipping confirmation and tracking details.
Processing time
Orders are typically processed within 24–48 hours. You will receive a tracking email once your order is dispatched.
Note: Orders may take an extra 1–2 days to process if stock is limited.
Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 6–8 business days |
| Ireland | 6–8 business days |
| United States & Canada | 7–12 business days |
| France, Germany & Switzerland | 7–10 business days |
These delivery times are estimates. We strive to get your order to you as quickly and safely as possible.
Customs & duties
International orders may be subject to customs duties, taxes, or import tariffs determined by your local customs authority. These fees are not included in our prices or shipping costs and are the responsibility of the customer.
If you have questions about customs charges for your country, please contact your local customs office for guidance.
Additional information
- Processing times begin once your order has been placed and payment confirmed.
- Business days exclude weekends and public holidays.
- Tracking information is sent by email once the order is dispatched — please check spam/junk folders if you don't see it.
Need help? Contact our support team at hi@noirpyjama.co.uk.
Send us an email to this address and we'll review your request. hi@noirpyjama.co.uk
Changing your delivery address
Yes, if you made a mistake when entering your delivery address, you can still update it before your order ships.
In some cases, a small address change fee may apply if the order has already shipped.
Please contact us as soon as possible if you need to modify your address so we can assist you promptly.